Return Policy
You have 7 calendar days after receiving your item to postmark the return package back to us in order to receive a refund. Items can be returned after this seven-day window for a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, all we need with the package is a note including the order number and name associated with the order.
Please note that returns will need to be sent to the following address:
SIIX Collection
2063 E Cedar St
Tempe, AZ 85281
Customers are responsible for all return shipping fees. SIIX Collection is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. Returns over $300 will be issued a store credit and restocking fee of 10%. Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment. Proof of purchase is required for items to be return-eligible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or after items have been washed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, all we need with the package is a note including the order number and name associated with the order.
Please note that returns will need to be sent to the following address:
SIIX Collection
2063 E Cedar St
Tempe, AZ 85281
Customers are responsible for all return shipping fees. SIIX Collection is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. Returns over $300 will be issued a store credit and restocking fee of 10%. Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment. Proof of purchase is required for items to be return-eligible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or after items have been washed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.